1. How this policy applies
This policy covers direct purchases of International Water LLC creative services, digital products, and physical merchandise. The website’s service builder provides starting estimates and does not charge you or create a booking. A written project agreement or the terms shown on the marketplace listing at purchase may set more specific conditions, subject to applicable law. We do not change those conditions retroactively.
2. Creative services and cancellation
Before payment, your written quote or agreement should confirm the scope, deliverables, revisions, timing, and payment schedule. If you cancel before work begins, payments for unperformed services are refundable, except approved third-party costs already incurred and disclosed to you. If work has started, we will account for completed work and approved, nonrecoverable third-party costs and refund the unused balance. We will explain that calculation; a deposit is not automatically nonrefundable simply because it is called a deposit.
3. Service problems and recurring plans
Tell us promptly if a deliverable does not match the agreed scope so we can review it and discuss a correction, replacement, or appropriate refund. Revision limits and requested changes are governed by the written agreement. For recurring services, cancellation and notice periods must be disclosed before enrollment. Cancellation stops future unperformed service periods according to that agreement; any unused prepaid balance is handled under the cancellation terms above. Advertising spend and third-party charges are subject to the relevant provider’s terms.
4. Digital downloads
Before a digital product is delivered or accessed, you may request cancellation and a refund. Once a working download has been delivered or accessed, change-of-mind refunds are generally unavailable unless the listing provides otherwise or applicable law requires one. For duplicate charges, missing files, corrupted downloads, or a product materially different from its description, contact us so we can correct the problem or arrange an appropriate refund.
5. Clothing and physical merchandise
For purchases through Etsy, check the individual listing and shop return terms before ordering and start requests through your Etsy order. For direct purchases without separate disclosed terms, contact us within 30 days after delivery to request a return of unused, unwashed merchandise in its original condition. Return the item within 14 days after receiving return instructions. Customers pay return shipping for change-of-mind returns; original shipping is not refundable unless required by law. There is no restocking fee. Customized or made-to-order items are excluded from change-of-mind returns when that exclusion was disclosed before purchase.
6. Damaged, incorrect, or missing orders
If an item arrives damaged, defective, or incorrect, contact us promptly with your order number, a description, and photos if available. We will review the issue and arrange an appropriate replacement or refund, including applicable shipping costs when we are responsible. For missing or delayed deliveries, contact us for assistance. Mandatory cancellation, delivery, and refund rights remain in effect. Do not send returns to our registered agent’s office; request the correct return address first.
7. Requesting and receiving a refund
Contact InternationalWater2030@yahoo.com or 651-442-3919, or message us through the marketplace where you purchased. Include your name, order or invoice number, purchase date, and the issue. Do not send full payment-card details. Approved refunds are issued to the original payment method, generally within 7 business days after approval or receipt and inspection of an authorized return, whichever applies, and sooner where law requires. Your bank or marketplace may take additional time to post the credit.
8. Your rights
Nothing in this policy limits rights or remedies that cannot be waived under applicable consumer law. Marketplace protections and payment-provider dispute processes may also apply.